Cleaner Camden Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Camden provides domestic and commercial cleaning services in the UK. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. These terms apply to standard cleaning, deep cleaning, end-of-tenancy cleaning, after-build cleaning, and related specialist services unless we agree otherwise in writing.

The purpose of this document is to make the service process clear, fair, and transparent. It explains how bookings are accepted, how payments are handled, what happens if a booking is changed or cancelled, and the responsibilities of both parties. It also covers liability, insurance, waste and disposal rules, and the law that governs our agreement. For the avoidance of doubt, these terms are intended as a legal page and do not form part of a marketing statement.

In these terms, “we,” “us,” and “our” refer to Cleaner Camden, and “you” or “the customer” means the individual or business requesting the service. References to a booking include an online, phone, email, or message-based request that we accept. References to a service visit include the agreed cleaning appointment and any associated labour, equipment use, or supplementary tasks agreed before the visit begins.

Bookings are subject to availability and are only confirmed once we have accepted the request. An estimate or quotation is not a binding booking unless we state otherwise. We may request additional details before confirming a cleaner Camden service, including the size of the property, access arrangements, service type, parking requirements, and any special instructions. If the information provided is incomplete or inaccurate, we may revise the price, reschedule the appointment, or decline the booking.

When you book a cleaning service, you confirm that you are authorised to instruct work at the property and that you will ensure access at the agreed time. You are responsible for removing or securing valuables, confidential papers, and fragile items before the appointment unless we have expressly agreed to handle them. We are not responsible for delays caused by lack of access, incorrect entry information, locked premises, unavailable utilities, or unsafe conditions that prevent the work from starting.

We reserve the right to refuse or withdraw a booking where the premises, the requested task, or the conduct of any person at the property raises safety, legal, or operational concerns. This includes situations where the work would require specialist equipment not previously agreed, where there is evidence of hazardous contamination, or where the service request appears inconsistent with lawful cleaning activity. In such cases, any deposit paid may be retained to cover administrative time, unless cancellation is caused by our error.

Pricing may be quoted as a fixed fee, hourly rate, or a combination of both, depending on the type of Cleaner Camden service requested. Unless stated otherwise, prices are exclusive of any additional charges for parking, congestion-related costs, specialist materials, or waste disposal. If the actual condition of the property differs materially from the description provided at the time of booking, we may adjust the price before or during the service, subject to your approval where reasonably possible.

Payment terms will be confirmed at the time of booking or on the invoice. We may require full payment in advance, a deposit, or payment on completion depending on the service type and any assessed risk. Unless otherwise agreed in writing, invoices are payable immediately upon issue. Late or failed payments may result in suspension of further services, cancellation of future appointments, and recovery action for outstanding amounts, including reasonable administrative and collection costs permitted by law.

Where payment is made by card, bank transfer, or another electronic method, you must ensure that the payment details are valid and that sufficient funds are available. If a payment is reversed, charged back, or declined after work has been completed, you remain liable for the full amount due. Any discounts, promotional offers, or price reductions are valid only for the period and service specified and may be withdrawn if booking details change materially.

Cancellations and rescheduling requests should be made as early as possible. The amount charged, if any, will depend on the notice given and on whether staff, transport, materials, or third-party arrangements have already been allocated. For standard appointments, cancellation within a short notice period may result in a fee, particularly where we cannot reasonably reassign the slot. For larger or specialist jobs, different notice rules may apply and will be stated in the booking confirmation.

If you cancel with sufficient notice, we will usually refund any amounts paid in advance, less any non-refundable deposit or reasonable administrative costs where these have been clearly disclosed. If our team arrives at the property and cannot begin work because access is denied, the property is unavailable, or the service cannot proceed for reasons within your control, the booking may be treated as a late cancellation and the full or partial charge may still apply. Repeated short-notice cancellations may result in refusal of future bookings.

You may request a change to the date, scope, or duration of a booking, but changes are subject to availability and may affect the quoted price. We are not required to accept amendments that would make the job unsafe, unlawful, or impractical. If a date change is accepted, the revised appointment replaces the original booking. If we must reschedule due to staff illness, severe weather, equipment failure, or another event beyond our reasonable control, we will arrange an alternative date as soon as practicable.

We will provide our services with reasonable skill and care, using trained personnel and suitable products for the agreed task. However, you acknowledge that cleaning work may involve pre-existing wear, hidden defects, delicate materials, or surfaces that respond unpredictably to standard cleaning methods. Unless we have agreed a specialist treatment in writing, we do not guarantee the removal of all stains, odours, mould, limescale, paint, adhesive, grease, or ingrained marks. Results may vary depending on the condition and composition of the surfaces involved.

Our liability is limited to losses directly caused by our negligence or by a breach of these terms, and only to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of business, or damage caused by items not reasonably identified as requiring special care.

If you believe damage or loss has occurred, you must notify us as soon as reasonably possible and provide photographs, a description of the issue, and any relevant supporting information. We may inspect the property or item before accepting responsibility. You must also take reasonable steps to reduce any further loss or damage. Where we accept liability, our remedy may be repair, re-cleaning, replacement, or a refund up to the value of the affected service element, depending on the circumstances.

Our service may involve the removal of waste, packaging, dust, debris, or other materials arising from the cleaning process. All waste must be handled in accordance with applicable UK waste regulations and local disposal requirements. We will not remove, transport, or dispose of controlled, hazardous, or regulated waste unless this has been specifically agreed in advance and can be carried out lawfully. This includes, without limitation, asbestos, chemicals, medical waste, needles, biohazard materials, and any substance requiring specialist collection or licensed handling.

You are responsible for declaring any hazardous materials, contamination, pest activity, bodily fluids, or other materials that may affect the safety of the service or the lawful disposal of waste. If such conditions are discovered during the appointment and were not disclosed beforehand, we may suspend work immediately and, where necessary, leave the premises. Any additional costs arising from lawful disposal, specialist PPE, or extra safety measures may be charged to you if the issue should reasonably have been disclosed at booking.

Where items are removed from a property as part of an agreed clear-up or cleaning process, you confirm that you have the legal right to authorise their disposal. We are not responsible for items disposed of in accordance with your instructions if those items later prove to be valuable, required, or subject to dispute. You should therefore ensure that all instructions about disposal, recycling, and retention are clear before the service begins.

If our staff identify a serious safety issue, unlawful condition, pest infestation, structural hazard, or contamination risk, we may stop work immediately and leave the site. In such cases, we may still charge for time spent, materials used, travel, and any unavoidable costs incurred. We may also refuse to return until the issue is resolved to our reasonable satisfaction. You agree to provide a working environment that is reasonably safe, with access to water, electricity, lighting, and ventilation where required for the service.

You are responsible for ensuring that children, pets, and other occupants do not interfere with the service and do not place themselves at risk during the appointment. We may refuse to work in an environment where aggression, harassment, unsafe behaviour, or persistent obstruction occurs. Any abuse directed at our staff may result in immediate termination of the visit without refund where the termination is due to your conduct or the conduct of persons present at the property.

We may use subcontractors or freelance professionals to perform all or part of a cleaner Camden service. Where we do so, we remain responsible for the proper performance of the agreed service, subject to these terms. Any personnel sent to your property are expected to act professionally and to follow reasonable site rules, provided those rules do not conflict with health, safety, or legal obligations.

Any quotation, schedule, or service description is based on the information available at the time and may need to be amended if the scope changes. Changes may include additional rooms, extra floors, greater than expected soiling, inaccessible areas, or special equipment needs. If a material change occurs, we may update the price and time required. If you do not agree to the revised terms, either party may end the booking before work begins, subject to any applicable cancellation charges.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, you acknowledge that the service is supplied for business purposes and that different statutory protections may apply. No failure or delay by us in enforcing any right shall operate as a waiver of that right. If any provision of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

These Terms and Conditions may be updated from time to time to reflect changes in our services, pricing structure, operational procedures, or legal obligations. The version in force at the time of your booking will apply to that booking unless a later version is expressly accepted by both parties. We recommend that you review the latest version whenever you make a new booking or request an amended service.