Cleaner Camden Privacy Policy and Data Practices

This Privacy Policy explains how Cleaner Camden collects, uses, stores and protects the personal data of all customers and prospective customers in the Camden area. It is designed to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Cleaner Camden customers, potential customers and website users located in the Camden area. Cleaner Camden is the data controller for the personal data described in this policy, meaning we decide how and why your personal data is processed.

We may also act as a joint controller with certain partners where services are delivered together. In such cases, responsibilities for data protection obligations will be clearly defined between us and those partners.

Types of Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us and which services you use. These categories include:

Identification and contact data, such as your name, postal address, billing address, and other contact details you choose to provide.

Service and booking information, such as the type of cleaning service requested, property type, access information you choose to provide, preferred dates and times, and any special instructions related to your booking.

Account and usage information, such as your login details if you create an account on our online platforms and records of how you use our services, including your booking history and communication preferences.

Payment and transaction information, such as details of your payments and refunds. We do not store full payment card details; these are processed by our selected payment service providers.

Communication records, including emails, messages, and notes from calls relating to customer support, complaints, feedback, or queries.

Technical and device information, such as IP address, browser type and version, device identifiers, and basic usage data of our website, collected through standard logging and similar technologies, where permitted by law.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, create an account, update your details, or communicate with us about your service.

We may also obtain personal data from third parties where this is lawful, such as payment service providers, referral partners, or platforms where you have chosen to interact with our services.

Certain information is generated automatically when you use our website or digital tools, through logs and standard analytic tools, to help us improve security, performance, and the user experience.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide and manage our services. This includes processing bookings, arranging visits, managing payments, and communicating with you about your cleaning services. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To communicate with you about your account, bookings, changes to our terms, or important service notices. The lawful basis is performance of a contract and our legitimate interests in effective customer service.

To manage our business operations, including accounting, record keeping, quality assurance, staff training, and service optimisation. The lawful basis is our legitimate interests in running and improving our business, balanced against your rights and freedoms.

To handle complaints, disputes, and legal claims, and to comply with legal and regulatory obligations, including tax and accounting requirements. The lawful basis is compliance with legal obligations and our legitimate interests in defending and establishing legal rights.

To send you marketing communications about Cleaner Camden services that may be relevant to you, where permitted by law. The lawful basis is your consent where required, or our legitimate interests in promoting our services, except where these interests are overridden by your rights. You may opt out of marketing at any time.

To ensure the security of our systems, prevent fraud, and protect against misuse of our services. The lawful basis is our legitimate interests in maintaining the security and integrity of our operations.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes listed in this policy.

Service providers acting as data processors support us with activities such as payment processing, booking management, IT hosting, customer relationship management, analytics, and communication tools. These providers only process your data on our instructions and are bound by contractual obligations to keep your data secure and confidential.

Professional advisers, such as accountants, legal advisers, and auditors, may access certain data where this is necessary for legitimate business or legal reasons.

Public authorities and regulators may receive your data where we are legally required to disclose it, for example to comply with tax, anti-fraud, or law enforcement requests.

If we consider a business reorganisation, merger, or transfer of services, we may share relevant data under appropriate safeguards to ensure continuity of service, subject to data protection requirements.

International Data Transfers

Where our processors or service providers are located outside the United Kingdom or European Economic Area, we take steps to ensure that your personal data is protected with an adequate level of security and legal safeguards.

These safeguards may include using countries that have been recognised as providing adequate protection for personal data, or implementing standard contractual clauses or equivalent legal mechanisms. You can request more information about international transfer safeguards using the contact details provided by Cleaner Camden on our main website or customer documentation.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

Booking and service records are generally retained for a period consistent with applicable limitation periods for legal claims and tax regulations. Payment records are kept for the duration required by financial and tax laws.

Where we rely on your consent for specific processing, such as certain marketing activities, we will stop that processing if you withdraw your consent. We may still retain limited information to record your preference and ensure that we respect your choice.

When data is no longer required, we will securely delete, anonymise, or archive it in line with our internal retention policies.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include access controls, staff training, and regular review of our security practices.

While no system can be completely secure, we work to ensure that the level of protection is appropriate to the risks associated with the types of data we handle.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with relevant information about our processing.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data relating to you.

Right to erasure. You may request that we delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You have the right to request that we restrict processing of your data in certain situations, for example while we are evaluating a challenge to the accuracy of your data.

Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you can request that we provide your data in a structured, commonly used, machine readable format, or that we transmit it to another controller where technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. We will respect your objection unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or such processing is required for legal claims.

Right to withdraw consent. Where we process personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

You may exercise your rights by contacting Cleaner Camden using the contact methods published on our main website or via other official communication channels we provide to you. We may need to verify your identity before responding to your request.

Complaints and Contact

If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can address the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom or your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. Any updated version will be published by Cleaner Camden and will take effect from the date of publication. We encourage you to review this policy periodically to stay informed about how we protect your data.